Message Broadcast, a leading provider of customer engagement software for the electric utility industry, has acquired the utilities business from West Technology Group’s CX360 division (“West Utilities”). Following the previously announced acquisitions of AGENT511 and i2sms, this transaction reflects Message Broadcast’s commitment to building, acquiring, and integrating the best customer engagement solutions, purpose-built for the utility industry. The terms of...

Message Broadcast, a leading provider of customer engagement software for the electric utility industry, has acquired the utilities business from West Technology Group’s CX360 division (“West Utilities”). Following the previously announced acquisitions of AGENT511 and i2sms, this transaction reflects Message Broadcast’s commitment to building, acquiring, and integrating the best customer engagement solutions, purpose-built for the utility industry. The terms...

Message Broadcast has acquired AGENT511, a provider of customer and constituent engagement solutions for utilities and local governments. The acquisition of AGENT511, along with the earlier acquisition of i2sms in May 2024, solidifies Message Broadcast’s position as the leading provider of customer engagement software for the electric utility industry. The terms of the transaction were not disclosed. The acquisitions...